Hiring a roofer isn’t something you do every day. Your roof is one of the most critical parts of your home, protecting you from the elements and ensuring your property stays safe and dry.
But how do you know if you’re choosing the right company?
At Roofing Newcastle, we often hear from homeowners who hired the wrong contractor and ended up with poor workmanship, unfinished jobs, or unexpected costs. Asking the right questions before signing a contract can save you a lot of trouble.
Here are 22 essential questions to ask your roofing company before making a decision.
1. Are You a Licensed Roofing Contractor?
Not all roofers have the proper credentials. A licensed roofer meets industry standards and local regulations. If a company hesitates to provide proof, that’s a red flag.
2. Do You Have Insurance Coverage?
Roofing work can be dangerous. If an uninsured worker gets injured on your property, you could be liable. Ensure the company has public liability insurance and workers’ compensation insurance.
3. How Long Have You Been in Business?
Experience matters in roofing. A company with a proven track record is more likely to deliver quality work. Ask for examples of past projects, particularly those similar to yours.
4. Do You Have References or Customer Reviews?
Reading online reviews is useful, but speaking directly with past customers gives real insights into a company’s reliability and workmanship. A good roofer will be happy to provide references.
5. What Roofing Materials Do You Recommend?
Different homes need different materials. The right choice depends on budget, durability, and Newcastle’s weather conditions. Ask which materials they use and why.
6. Do You Offer a Warranty?
A solid warranty shows confidence in their work. There are two types:
- Manufacturer warranty (for materials)
- Workmanship warranty (for installation quality)
Clarify what’s covered and for how long.
7. Will You Provide a Written Quote?
A reputable company will always offer a detailed written quote, breaking down labour, materials, and any additional costs. Avoid contractors who give vague estimates.
8. Do You Require a Deposit?
Most roofing companies ask for a small deposit, but be wary of those demanding large upfront payments. In Newcastle, a typical deposit is 10-20% of the total cost.
9. How Long Will the Job Take?
A roof replacement or repair should come with a clear timeline. Bad weather and supply delays happen, but the roofer should set realistic expectations.
10. Who Will Supervise the Work?
Ask if the job will be overseen by an experienced foreman or site manager. Some companies send subcontractors with little oversight, leading to mistakes and delays.
11. Do You Have a Safety Plan?
Roofing is a high-risk job. Professionals should follow strict safety measures, using proper equipment and working practices. Ask how they handle safety on-site.
12. Will You Remove My Old Roof?
Some contractors install new roofing over old materials, which can cause problems down the line. Ensure your company removes old shingles before laying new ones.
13. How Will You Protect My Property?
Roofing work can be messy. Ask how they protect gardens, windows, and driveways from falling debris. A good company will use protective tarps and clean up thoroughly.
14. What Happens if You Find Hidden Damage?
Once an old roof is removed, contractors sometimes find rotting wood or structural issues. Ask how they handle unexpected repairs and additional costs.
15. Do You Offer Financing or Payment Plans?
Roof replacements are a big investment. Some roofing companies, including Roofing Newcastle, offer financing options to help homeowners manage costs.
16. Will You Help With Planning Permission If Needed?
Most roofing projects don’t need planning permission, but certain alterations—like roof extensions or dormer conversions—might. Ask if they assist with approvals.
17. What Ventilation Solutions Do You Provide?
A well-ventilated roof prevents damp and extends its lifespan. Ask if they include ridge vents, soffit vents, or other solutions to improve airflow.
18. How Do You Handle Unexpected Weather?
Newcastle’s rainy climate can delay roofing work. A good roofer will have a plan to protect your home if bad weather strikes mid-project.
19. Do You Subcontract Any of the Work?
Some roofing companies subcontract jobs to third parties, which can lead to inconsistent quality. Make sure the roofer you hire handles the job in-house.
20. Can You Provide a Final Inspection After Completion?
Before signing off, request a final walkthrough with the roofer to inspect the work and ensure you’re satisfied. They should also provide maintenance tips.
21. What Maintenance Do You Recommend?
A well-maintained roof lasts longer. Ask how often you should schedule inspections and what basic upkeep you should do yourself.
22. Why Should I Choose You Over Other Roofers?
The answer will reveal how confident they are in their skills, experience, and customer service. The best roofers will give you clear, honest reasons why they stand out.
Make the Right Choice for Your Roof
Choosing a roofing company is a big decision. By asking these 22 important questions, you can ensure you’re hiring trusted professionals who will do the job right.
At Roofing Newcastle, we pride ourselves on transparency, quality workmanship, and customer satisfaction. If you need a new roof, repairs, or just advice, we’re happy to help.
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